Selasa, 06 Mei 2014

Soal-Remedial-Peng-KepariwisataanKlsXAPmei2014


Choose a correct answer for the following questions by choosing among a, b, c, d or e and mark your answer !

1.      An accommodation business which provides a comfortable and safe lodging , food and beverages and other service for public commercially is …
a.       motel
b.      hotel
c.       guest house
d.      bungalow
e.       apartment
2. An accommodation is built at the mountain area and rent for a family as a resort on holidays.
      a. cottage
      b. hotel
      c. motel
      d. sanatorium
      e. bungalow
3. Type of accommodation located between big town for travelers provides garage and kitchen in it .
      a. guest house
      b. private house
      c. motel
      d. hotel
      e. inn
4. A hotel is divided into two parts according to service area generally. They are …
a. Front office and housekeeping department.
b. Food and beverage and engineering.
c. Front of the house and back of the house.
d. Personal and marketing department.
e. Accounting and purchasing department.
5. To provide comfortable and safe accommodation to the public. This function comes under …
a. Front office department.
b. Food and beverage department.
c. Front of the house.
d. Back of the house.
e. Uniformed service.
6. Room clerks, cashiers, bellboys, doormen, receptionists, porters, elevator starters, housekeepers, maintenance men , the people who work at …
a. Front office department.
b. Food and beverage department.
c. Front of the house.
d. Back of the house.
e. Uniformed service.
7. The kitchen personnel, dining room staff, accounting staffs, engineering personal, laundry officer , the people who work at …
a. Front office department.
b. Food and beverage department.
c. Front of the house.
d. Back of the house.
e. Uniformed service.
8. A psychological factor that you are dealing with in hotel that can be seen, handled and counted such as food, beverage, facts and payroll is …
      a. The tangible factor.
      b. The intangible factor.
      c. Revenue factor.
      d. Product factor.
      e. Profit – making enterprise factor.
9. To handle room reservations, and to register and check out guests, to handle complaints from guests and make necessary adjustment  are  the function of …
      a. Housekeeping department.
      b. Marketing department.
      c. Food and beverage department.
      d. Front office department.
      e. Guest relation officer.
10. To escort guests to their rooms, to take care of their baggage, to do errands for guests when they are inside the hotel are the function of 
      a. Accounting department.
      b. The uniform service.
      c. Housekeeping department.
      d. Catering department.
      e. Purchasing department.
11. To bill guests, to pay the wages of hotel staffs, to keep books on income and outgoings are the function of …
      a. Accounting department.
      b. Marketing department.
      c. Housekeeping department.
      d. Engineering department.
      e. Purchasing department.

12. … is in charge of the whole food service and has to see that the food is properly served to the customers after it has been cooked.
      a. Waiter or waitress.
      b. Bus boy
      c. Wine steward.
      d. Salad maker.
      e. Restaurant manager.

13. A person who brings to the business or industry and the most important person in the business is …
      a. Manager                                   
      b. Customer
      c. General manager
      d. Butcher
      e. Telephone operator.
14. What does a customer look for in the dining room ?
a. Central location       ,    air conditioning , housekeeping.
      b. Housekeeping   , comfort, pleasant tips.
c. Air conditioning, near to shopping areas, crowded service.
d. Variety in food  , quality of food, efficient and fast service.
e. Pleasant tips, atmosphere, reasonable and reputation, good accommodation.
15. Which is the correct regulation that all hotel employees should remember ?
a. All hotel employees should always report for duty on the next day.
b. All hotel employees should absent without very good reason.
c. All hotel employees should not honest in every way.
d. All hotel employees should help to keep the hotel clean.
e. All hotel employees should visit the hotel on off duty days.
16. According to the value of smile, which one is incorrect ?
      a. Smile costs nothing but gives much.
b. Smile enriches those who receive, without making poorer those who give.
      c. Smile brings cheer to fellow workers.
d. Smile can be bought, begged, borrowed or stolen.
      e. Smile is nature’s best remedy for trouble.
17. If you are thinking of  joining the hotel business, what is the question for you to check on your appearance ?
      a. Have you a pleasant voice ?
      b. Do you try to improve your memory ?
      c. Do you control your temper ?
      d. Are you too critical ?.
      e. Are you careful about cleanliness ?.
18. There is a fault which all front office personnel must watch out for to avoid :
      a. politeness and courtesy.
      b. efficiency  and willingness in work.
      c. Pleasant disposition and facial expression.
d. Rudeness and discourtesy in addressing guests.
      e. Smartness in deportment.
19. To a potential customer, the telephone operator is the first person who can make or mar the hotel’s image. The following correct rule must be practiced .
a. Always identify the general manager’s  name of the hotel.
b. Always leave the telephone of the hotel which receives in calls without anybody in   charge.
c. Leave a caller waiting on the line too long.
d. Always have paper and pencil at a hand to take notes or messages promptly without making the caller wait while you hunt for paper and pencil.
e. Always answer in coming calls after ringing more three times.
20. The technique makes our guests feel welcome and that they belong to the place by saying …
      a. You have to check out before 12 pm, Mr. White.
      b. You must fill this form sooner.
      c. Will you sign this registration form, Mrs. Bright ?
      d. Would you like leave this room today, Sir ?   
      e. Come  and pay for your bill, mom.
21. A section in front office department has responsible for handling guest’s  baggage  in hotel …
a. reception
b. telephone operator
c. concierge
d. reservation
e. information
22. When you are receiving a room reservation , the questions you make …
a. check in date, type of  room, clerk name.
b. check out date, type of  room, supervisor name.
c. check in date, length of stay, type of room, number of rooms.
d. check out date, payment, discount rates, length of stay, caller name.
e. check out date, type of room, discount rates, length of stay, caller name.
23. Cleaning public area and offices in hotel is in charge of …
a. yardman
b. houseman
c. boiler
d. porter
e. butler
24. What department in a hotel is in charge of  keeping the cleanliness all hotel building ?
a. front office department.
b. food and beverage department.
c. housekeeping department.
d. engineering department.
e. personal department.
25. Based on the general rules for all hotel employees, … of the hotel employees are not recommended to wait for them in the hotel premises.
a. supervisor
b. general manager
c. waiter and waitress
d. co worker
e. relatives and friends
26. All hotel employees should not shirk … or waste time.
a. working hard
b. completing tasks
c. hand in straightaway all lost articles
d. their responsibilities
e. keep the hotel clean
27. Which one is correct for a hotel employee ?
a. should report all accidents immediately.
b. chew gum or nibble food while on duty.
c. visit the hotel on off duty days.
d. group together in corner and talk or gossip.
e. take the uniform out of the hotel premises.
28. For the good of their work and the business, all hotel employees should bear in mind positive a motto :
a. what can the industry do for me ?
b. what can I do for the industry ?
c. what can the customer do for me ?
d. what can the manager do for me ?
e. what can I do for the supervisor ?
29. There are some general qualities and faults which all front office personnel must watch out for to avoid …
a. polite and courtesy
b. pleasant disposition and facial expression.
c. efficiency and willingness in work
   d. rudeness and discourtesy in addressing guests.
e. knowledge of the job.
30. The correct following point on the value of a smile is …
a. a smile costs nothing, but gives much.
b. smile brings sorrow to fellow workers.
c. smile make poorer those who give.
d. smile can be bought , begged or stolen.
e. a smile costs much, but gives nothing.